Claims, Returns and Refunds

Our Objective

Our primary objective is to offer you an exceptional shopping experience when you acquire bathroom products. We aspire for your complete satisfaction with your purchase, and to uphold this commitment, we have instituted the subsequent policies

Product Information:

Please be advised that all online product images and pictures are intended for illustrative purposes exclusively. Kindly take into account that the real-life sizes, colors, and dimensions of the items may differ. We presume that you have perused the detailed product description before proceeding with your order.

Claims for Defective or Damaged Products:

In the event you receive a product that is either faulty or damaged, we will gladly provide a replacement, contingent upon your ability to substantiate the issue. Claims should be submitted within 48 hours of the product's receipt. If immediate replacement isn't feasible due to the nature of the problem, we will coordinate a warranty claim with the manufacturer, which may take up to two weeks. It's imperative that claims are initiated prior to the installation of the product.

Returns and Refunds:

For all returns, it is essential to obtain prior authorization from our store.

• The product must be returned in its original, uninstalled condition, with no signs of wear and tear, and the packaging must remain intact.
• You are responsible for adequately packaging the product to prevent damage during its return to our warehouse.
• The return should be made within 30 days of purchase, and you must have proof of purchase readily available.
• Upon return, the item will undergo inspection before a credit or refund is issued.
• Please note that custom-made orders are not eligible for returns unless there is a manufacturing fault with the product.
• Prior to ordering, it is your responsibility to ensure that the goods are suitable for your intended purpose, including ensuring safe access to your delivery address for the goods.

TapsNThings will not assume responsibility for any labor-related expenses, as our warranty exclusively extends to product components. We disclaim any accountability for any losses, damages, costs, expenditures, or injuries incurred by you or any third party as a result of improper handling or incorrect installation. Please note that all installations must be conducted by a certified installer or plumber.
To initiate a product return, please adhere to the following guidelines:

• Get in touch with TapsNThings to secure authorization for the return.
• Ensure the item remains in its original state, with its packaging intact and no indications of use or damage.
• Thoroughly package the item to prevent any potential damage during the return journey to our warehouse.
• Be sure to enclose your proof of purchase or order number. We will promptly furnish you with the return address.